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Freight Process

Safeguarding Your Shipment

Information

Please read the following to understand your responsibilites of accepting your shipment and to ensure it's safety. Here at kitchenrestock.com we do our best to sell our customers quality products at wholesale prices. Most of our products ship directly from our manufacturers straight to your door. We use multiple carriers to insure your shipment will get to you in the shortest amount of time. read more... For heavy items make sure you select the lift-gate service at checkout to avoid a larger fee at the time of delivery. Your order will be delivered on a full size tractor trailer and the delivery driver will only call ahead of time if you request this service at the time of checkout. read less...

Responsabilities

Your Responsibilities

  • Removing your shipment from the truck: The driver will place your shipment on the ground using a lift-gate if this service was requested at the time of checkout.
  • Bringing the shipment inside your home or business.
  • Noting any damaged or missing items on the carrier's delivery receipt.

Failing to make note of these issues on the delivery receipt means we cannot guarantee a replacement unit or compensation for the damages.

Inspect the Shipment

Inspect the Shipment

Inspect the entire shipment for damage. This will consist of you inspecting the box/crating on the outside as well as removing the packaging for inspection of the actual equipment. If you notice any items damaged, refuse them. If you notice any items missing, note them on the delivery receipt. Failure to inspect your shipment for damages or missing items is an acceptance of the items with no damage or shortage and no claims can be filed.

Accept or Decline

Accept or Decline

  • If the shipment looks good, sign for your delivery and you're all set!
  • If you received a damaged item that you would like replaced, please REFUSE it, note the damage on the delivery receipt, and give us a call so we can get a new unit on the way. This is the only way we can guarantee that a replacement unit be sent to you.
  • If damage is found and you decide to accept the delivery anyway (not recommended) you must make note of all damages on the delivery receipt before signing. By notating the damages this does not guarantee a replacement unit nor does it guarantee compensation for the damages.
After You Accept the Shipment

After you Accept the Shipment

If damage is noted after you have signed for the shipment take photos of the damages and contact us immediately. We can be reached at 844-786-8477 or [email protected]. We will need you to email us these photos along with the signed delivery receipt. Make sure to keep all packing materials for future inspection by the freight carriers 3rd party investigator.

Do I Need Lift-gate Service?

A lift-gate is a motorized device used to raise and lower items from the back of the truck to ground level. The truck driver will place your shipment on the ground using the lift-gate (only if this service is requested at the time of checkout), from there you are responsible for bringing it inside. If you have a forklift or loading dock the lift-gate service would not be necessary.

What is Call Ahead Before Delivery?

If you request a call ahead before delivery we will request that the carrier reach out to you before delivery occurs. Most carriers will call from the stop before yours to let you know that they are on the way. If you need a larger time window than this please request a delivery appointment. Note - while we do our best to ensure that the carrier has all of your information for a call ahead we cannot guarantee that they will actually do so while in the field.

What is a Delivery Appointment?

If you request a delivery appointment the carrier will reach out to once your freight has reached the local delivering terminal. At this time you will schedule the best day and time window for your delivery.

You Have The Right To Decline!

If you find any damage to your shipment we highly recommend you decline the shipment. If for any reason you feel you are being pressured by the carrier to take the unit and it is between 8:30 AM and 5:00 PM Eastern Time, call us immediately and we will speak with them directly.