Please read the following to understand your responsibilites of accepting your shipment and to ensure it's safety. Here at kitchenrestock.com we do our best to sell our customers quality products at wholesale prices. Most of our products ship directly from our manufacturers straight to your door. We use multiple carriers to insure your shipment will get to you in the shortest amount of time. read more... For heavy items make sure you select the lift-gate service at checkout to avoid a larger fee at the time of delivery. Your order will be delivered on a full size tractor trailer and the delivery driver will only call ahead of time if you request this service at the time of checkout. read less...
Failing to make note of these issues on the delivery receipt means we cannot guarantee a replacement unit or compensation for the damages.
Inspect the entire shipment for damage. This will consist of you inspecting the box/crating on the outside as well as removing the packaging for inspection of the actual equipment. If you notice any items damaged, refuse them. If you notice any items missing, note them on the delivery receipt. Failure to inspect your shipment for damages or missing items is an acceptance of the items with no damage or shortage and no claims can be filed.
If damage is noted after you have signed for the shipment take photos of the damages and contact us immediately. We can be reached at 844-786-8477 or firstname.lastname@example.org. We will need you to email us these photos along with the signed delivery receipt. Make sure to keep all packing materials for future inspection by the freight carriers 3rd party investigator.