How long will it take my order to arrive?
Items that are in stock at the time of your purchase typically ship within 1 or 2 business days.
Before checkout we provide an estimate on delivery date based upon previous orders on the cart page. Note that white glove delivery service typically adds 5-7 days, during peak seasons and holidays there may be additional delays on delivery.
I need my order by a specific date…what can you do?
An in-stock item will typically ship within 1-2 business days. If an item is shipping from a manufacturer or partner, any additional processing times may be added on larger items.
If you have a time constraint, please feel free to contact a customer success team before placing your order. We will be happy to check product availability for you.
I received an item that is different from what I ordered. What can I do?
If you believe you received an item in error, please return the product to its original packaging unused. Next, contact our customer success team. Our support staff will work with you to reship the correct item or will issue a full refund. Additionally, we will cover the cost of any required shipping.
Note that we reserve the right to request a photo of the item that was shipped incorrectly.
Items in my order are missing…what should I do?
Though we take great pains to package each order accurately, rare mistakes can occur. If any part of your order is missing, contact our customer support team within 5 days, and we’ll make it right.
Important: if your order shipped via common carrier, and one of your items is missing, you MUST do the following:
• Note the missing items on the delivery receipt BEFORE signing
• Keep your copy of the receipt
• Contact us within 1 business day
Occasionally, part of a shipment can go missing during transit. If this happens, we must consult with the carrier company so that we can start a trace. By signing the delivery receipt, you are assuming responsibility and ownership of the shipment. Therefore, it is very important that you note any missing items clearly on the delivery receipt. If you do not, we cannot guarantee any compensation.
Can I modify my order…or add to it?
Once your order is placed, and the transaction has processed, we cannot guarantee that you will be able to modify or cancel it. If you need to modify an existing order, please contact us as soon as possible.
Is there a minimum order requirement?
There is no minimum order requirement. We accept orders both large and small.
Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. However, if you are a registered member, you can visit your My Account page and view your pending orders. There, you may see a “Cancel Order” option. Whether or not this option is available largely depends on how much time has elapsed.
Will I receive any updates about my order?
As with other e-commerce companies, our primary form of communication is email. By default, we will send all order updates to the email address you provided at sign up or during the checkout process. Therefore, please be sure to provide us with an accurate, legitimate email address.
The site is saying my order is on hold…what’s up?
To ensure customer safety, all orders are run through automated security steps before they move on to the processing stage. Because of this, you may notice a slight lag on some orders before it goes to “processing” status. If we need additional information to ensure the order’s validity, we will contact you via email. Note that this is much less likely to occur if you’re a registered member who shops with us often.
Will my entire order come in one shipment, or several?
We will try very hard to ship your entire order in one package. However, in some instances, multiple packages are the only option. In this case, we will send tracking information for each package to the email address you provide at checkout. Additionally, if multiple packages are required, the total shipping fee will be charged only once, and only on the first package.
If you would like to receive part of your shipment via expedited shipping and another part via regular shipping, we ask that you break them down into two separate purchases.