- Applicable Laws
- Dispute Resolution
- Canceling or Modifying an Order
- Price Changes or Increases
- Should You Receive an Incorrect Product
- Payment Methods
- Sales Tax
- Leasing & Financing
- Product Policies
- Items Listed as "Accessories"
By using the Kitchen Restock service, you agree that the laws of the State of Florida, the Federal Arbitration Act and applicable federal law will govern these conditions of use, without regard to principles of conflict of laws. Additionally, you agree the same with regards to any dispute of any sort that might arise between yourself and Kitchen Restock.
By using our site, you agree that any dispute, claim or other matter relating to your use of any Kitchen Restock service, or relating to any product or services sold on the site, will be resolved via binding arbitration, instead of court. There is one exception to this: if your claims qualify, you may, at your discretion, assert claims in small claims court. The Federal Arbitration Act and federal arbitration laws apply to this agreement.
In the arbitration process, there is no judge or jury. Furthermore, the likelihood of review or appeal of an arbitration award is small, as the appeal process is very limited. However, an arbitrator may award the same damages or relief that a court can, but they must refer to and follow the terms and conditions found on the Kitchen Restock website, just like a court would.
Any arbitration would be conducted by the American Arbitration Association. The AAA follows industry-leading standards for conduct, including the Supplementary Procedures for Consumer-Related Disputes. You can view the AAA’s rules at www.adr.org. You may also call 1-800-778-7879.
The process for opening arbitration proceedings are fairly straightforward. First, you must file a Demand for Arbitration document with the AAA, according to the AAA’s rules. AAA rules specify which filing and arbitration fees must be paid and when. We will reimburse fees for claims totaling less than $10,000 unless the arbitrator determines that the claims are frivolous. Similarly, Kitchen Restock will not seek reimbursement for attorney’s fees or the costs of arbitration unless AAA determines that the claim was frivolous. Whether the arbitration process is conducted via phone, via written submissions or in person is up to the claimant.
Both the claimant and Kitchen Restock agree that any arbitration claims will be handled on an individual basis, and not as part of a class, representative or consolidated action. If, for any reason, a claim goes to court rather than the standard arbitration process, both the claimant and Kitchen Restock waives any right to a jury trial. Additionally, both the claimant and Kitchen Restock agree either party may bring suit in court to answer infringement or misuse of intellectual property rights.
Items that are in stock typically ship within 1-2 business days. However, if an item is shipping directly from the manufacturer, our system will account for additional processing times and will list those estimates on the item’s sales page. If we don’t have stock on hand to fulfill your order right then, we will notify you by email within 24 business hours. If your order is time-sensitive, please respond to that email as soon as possible so our customer success team can find a solution for you.
Canceling or Modifying an Order
Once you’ve placed an order, we can’t guarantee that you’ll be able to modify or cancel it. If you want to modify an order, please contact us via email or live chat as soon as possible.
Returns: Commercial and Residential Customers
You can return almost all products within 90 days of receipt. The sole exception is consumable products. However, in order to return an item, the product must be unused and in its original packaging. When we receive the product, we will issue a return credit to the payment method you used at checkout. Note that shipping charges that you paid at the time of checkout will not be returned. Additionally, a restocking fee will be deducted from this credit, as outlined below. Return shipping is paid by the customer, and this includes any taxes, duties or brokerage fees that may be associated with international returns.
Please note that only our customer success team can authorize returns for special order items or for items that shipped directly from one of our manufacturer partners. Additionally, not all special order items can be returned.
If you return an item, a restocking fee will be deducted from your return credit. This helps cover the cost of processing the items back into stock. For commercial customers, this fee is 30% of the cost. For residential customers, this fee is 35% of the cost.
In order to maintain the integrity of our stock, we do not accept returns for consumable products.
Price Changes or Increases
All pricing on our website is updated in real time. All pricing is at the wholesale level. Where applicable and available, product changes will reflect impending manufacturer price increases. For pending leasing orders, or orders that use alternative payment methods, we reserve the right to adhere to these price increases on orders not paid in full. To ensure that you receive the most accurate pricing at time of order, we recommend that you pay in full before said price increase is to take effect.
Note that all prices are subject to change without notice, and that, most of the time, prices are updated in real time. In the unlikely event that a price is inaccurate because of a website error, Kitchen Restock will resolve the discrepancy, at our discretion. This applies to all orders made while the product was listed at an incorrect price. Note that the resolution may involve arriving at an agreed upon price, or the cancellation of the order, resulting in a refund.
As an online store, or e-commerce entity, we do not maintain brick and mortar locations. As such, email is our primary form of communication. We send all order updates to the email address you supply at checkout. For this reason, please be sure to supply us with a valid, permanent email address. Please do not use disposable or ‘anonymous’ email addresses as we cannot guarantee that our messages will be sent properly via such services.
Should You Receive an Incorrect Product
If you believe you have received the wrong item, please keep the item(s) in their original packaging, unused, and reach out to our customer success team. Our team of customer success specialists will work with you to resolve the issue. Typically, this involves reshipping the correct item or offering a refund. Note that, in order to render this service, our support team may require a picture of the incorrect items. We will cover the cost of shipping the incorrect product back.
We require all orders to be placed online via our checkout process. We accept all major credit cards, including Visa, Master Card, Discover and American Express. We can also accept most pre-paid credit cards. However, in order to accept a pre-paid credit card, the address on file with the issuer must match your billing address.
Only one card may be used to complete an order; we do not support splitting the total between multiple cards.
Alternative payment methods include money order, check, wire transfer and ACH. However, in order to use one of these alternate payment methods, your total must be $500 or greater. Additionally, the order will be placed on hold until payment is received in full.
When the payment clears, the order is released and we will process it for shipment. Typically, personal checks are held for 5 business days. A certified check, in contrast, has virtually no holding period. All other orders using alternative payment methods will be released as soon as the payment method in question clears. However, there is typically a minimum hold of at least 1 business day.
When you access our site from a compatible device, such as iPhone 6.0 or higher, or a Mac, you can use the Apple Pay service.
We accept payment via PayPal. However, you must still use a major credit card during PayPal’s checkout process. PayPal will prompt you to add and confirm ownership of a major credit card if you have not already.
Note that we do not accept gift cards, store cards or account credits of any kind that may be associated with your PayPal account.
We automatically add sales tax to orders made within the following states: Florida.
If you are tax-exempt, please fill out the Tax Exempt form. Then visit your My Account page and select the Upload Tax Exempt Form option.
Leasing & Financing
On orders with a total of $1,000 or greater, we offer leasing. However, in order to qualify, your order must also be at least 70% equipment, and it must be shipping to the continental United States. Note that all leasing on Kitchen Restock is managed by a third-party entity. We are unable to cancel existing lease agreements, nor can we accept returns on leased items once you have signed the contract. Please see our FAQ page for more information.
Some products on our site are customizable with options. You can identify such a product by the special banner that is visible on its page. Note, however, that these products typically have order minimums. This means that in order to customize them, you must commit to purchasing a set minimum at once. Additionally, they may have additional processing lead times, and there may be a customization fee.
Promo codes, discounts and sales do not apply to customizable items.
Customized products are not returnable.
We make an attempt to mark or list compatible models. We keep these lists as up-to-date and as accurate as possible. If you have questions or concerns about compatibility, please contact our customer succes team before ordering.
These are items that may be suitable replacements for another item. Equivalent items are listed for your convenience, and we make every attempt to keep these listings up-to-date. However, items are listed as ‘equivalent’ based on third-party manufacturer information. Note that these items are not necessarily endorsed by or sponsored by the manufacturer of the stated item, nor are they sponsored or endorsed by the manufacturer of the item they are equivalent to.
Any OEM names displayed on the product listing are registered trademarks.
Many of our lowest priced items are ‘generic.’ This means that they do not have a specific brand name associated with them. These products are sourced from a variety of vendors and manufacturers. Our priority is sourcing these items quickly and at a fair price so that we can accommodate your needs.
We do our best to keep these product pages updated, but occasionally, there may be a slight discrepancy between the description, images or look and feel of the listed product and the actual product. This can happen when we change vendors. In all cases, however, the utility of the item will be the same.
If you find that this is not the case, please contact our customer success team and we will resolve the issue.
At Kitchen Restock, we try hard to have the lowest prices available. Therefore, if you find a lower price on another site—including delivery—please contact us and we will make every effort to beat the competitor’s price.
Our content team goes to great lengths to portray the color of an item accurately. However, there are several factors that can affect this, including your own monitor settings. Sadly, this means we cannot guarantee that images will match the in-person appearance of all items.
In addition, some items, such as textiles, are subject to texture and color variation. This variation is inherent to their manufacturing process and is beyond our control. If you need to match a textile product to something you already own, please contact us and we will do our best to help you.
Please note that sometimes it is not possible to obtain an accurate image for a product. In this rare instance, we will use the closest, most representative image available. Note that these representative images or illustrations may show optional accessories.
We recommend consulting all available materials when making a purchase, such as SDS Sheets, Specification Sheets and the product description. If you have any questions or concerns about a product listed on our site, please contact us.
Resellers selling into the state of California must provide the appropriate Proposition 65 warning to consumers. Relevant products on our site contain a written warning that you can use. You can find more information about Proposition 65 at the following site: www.p65warnings.ca.gov.
Coupon Code Policy
We are a bulk distributor. As such, we take pains to advertise our lowest available prices on our website. This includes discounts that we receive from our own vendors. However, we do, on occasion, offer sales and coupon codes. Note that coupon codes have expiration dates. Therefore, to ensure that you receive your discount, you should use your code as soon as possible. Coupons will only be honored on orders that were placed before the expiration date.
Discounts do not apply to items that are already listed as ‘on sale’ or that are already discounted, and coupon codes cannot be used in conjunction with other offers.
Please note that other sources of information, such as search engines and coupon code websites, may list incorrect prices. This is beyond our control. Always consult our site for the most up-to-date pricing. We update our pricing in real time. We cannot honor inaccurate prices obtained from third-party services. Nor can we honor coupon codes listed on other websites.
We cannot offer product samples. Our recommendation is that you order the smallest possible package size before committing to a large order. On occasion, our manufacturers will provide samples to commercial customers. If you are interested, please contact our customer success team to see if you qualify.
Non Foodservice Applications
Unless otherwise stated, items are intended for commercial foodservice application only. Residential, medical, scientific or other uses could void the manufacturer warranty or result in performance issues. Customers who use an item for a purpose other than its intended use at their own risk.
Items Listed as "Accessories"
Items listed as "Accessories" are compatible with the item you are viewing at the time. They are guaranteed to work with said item. However, if you do not see a particular item in that list, then we do not guarantee that item will work with the equipment you are viewing. If you have questions or concerns about this feature or about a particular item, please contact our customer success team before placing your order.