Service:

The service rendered by Kitchen Restock at the Kitchen Restock website, found here: https://kitchenrestock.com

Personal Data:

Data about, or concerning a living individual who could be identified from this data. This includes any data provided by, or about a person, in our possession or that is likely to come into our possession.

Usage Data:

This is data generated and collected automatically as you use the service. This also includes data collected as a result of the site infrastructure. For instance, how long you remain on a page or the average bounce rate of a given page.

Cookies:

A cookie is a small file stored on your hard drive or mobile device that helps us identify you. Without cookies, our service cannot function properly.

We collect a wide array of data in order to render our service and to improve our existing service.

Personal Data

When you use our service, we will ask you to provide us with personal information, such as contact information, so that we can contact you if need be. This may include, but is not limited to:

• Email address
• First and last name
• Phone number
• Cookies and other usage data
• Address, state or province and zip or postal code
• City

Usage Data

We also collect information about how our website, and service, is used. This usage data may include your computer’s Internet Protocol Address—aka, IP address—the type of Web browser you’re using, your browser version, the pages of our service that you visit, how long you stay on each page and the time and date of your visit. We also collect information such as unique device identifiers and various other diagnostic data that allow us to improve our service.

Tracking Cookie Data

We use cookies and other, similar, tracking technologies and methodologies to track the activity of our visitors. This helps us render our service. To that end, we retain certain information about the activity of our visitors.

Cookies are small files stored on your hard drive or solid state storage device. A cookie typically contains an anonymous identifier, which is usually a string of numbers. This string of numbers identifies your browser or computer. Cookies are sent to your computer by the website and are stored on your device. You can delete your cookies at any time, but note that our site requires cookies in order to function properly.

We may, from time to time, use similar tracking technologies, such as tags, beacons and scripts. We use these technologies to analyze traffic data and to improve our service.

All modern browsers will allow you to prevent cookies from being stored on your machine. Many browsers have an ‘Incognito’ mode that will do this. You can also set most modern

browsers to alert you when cookies are being sent by a website. However, if you do not accept our cookies, you will not be able to use our service.

Below is a list of the type of cookies we utilize:

Preference Cookies

We use this type of cookie to remember your preferences and settings. This is intended to make using our site easier.

Session Cookies

Session cookies are the backbone of our service. Without these cookies, we cannot offer customized service.

Security Cookies

Security cookies allow us to keep our service safe and secure.

Kitchen Restock, uses the data we collect for a myriad of purposes, including:

• To offer our service
• To maintain our service and deal with issues as they arise
• To offer you a customized experience
• To notify you of updates and changes to our service
• To allow you to take advantage of interactive features should you choose to
• To provide you with customer support
• To analyze our data so we can improve our service
• To monitor how customers use our service, so we can improve said service
• To prevent and address technical issues
• To send personal data to third-parties in order to process orders, to provide fraud prevention and to ship orders

In order to render our service, your data, including personal data, may be transferred from us to a third-party, including third-parties located outside the state, province or country you are in. Consequently, this may involve entities operating in places where the data protection laws may differ from those of your own jurisdiction. If you are located outside the United States and choose to provide information to us, be aware that we will transfer your data to entities within the United States, where the data will be processed.

Utilizing our service, by providing this personal information, signifies your consent and your agreement to this privacy policy.

Kitchen Restock, will take any and all reasonable steps to ensure that your data is treated securely, and in accordance with this privacy policy. We will not transmit your data, including any personal or sensitive information, to any third-party unless there are sufficient controls in place to provide adequate security.

Law Enforcement

Kitchen Restock, Inc, may be required to disclose your personal data to law enforcement in response to a warrant or other valid request by public authorities, such as a court or government agency.

Legal Requirements

Kitchen Restock, may disclose your personal data in good faith if such action is required in order to:

• Comply with a warrant served by law enforcement
• Comply with a summons representing a legal obligation
• Protect or defend the rights of Kitchen Restock, Inc
• Investigate possible wrongdoing connected to the service
• Protect the personal safety of users of the service
• Protect against legal liability

The security of your data is of paramount importance to Kitchen Restock. However, please keep in mind that no method of data transmission over the Internet is 100% secure all of the time. While we employ the best commercially available security measures to protect your personal data, we cannot guarantee absolute security.

Do Not Track is a setting you can set in your Web browser to inform websites that you do not want to be tracked. We do not support Do Not Track as it interferes with our ability to render our service. However, you can enable or disable Do Not Track by visiting the Preferences or Settings page in your Web browser.

In order to facilitate our service, we may employ third-party companies and individuals. These entities are herein known as “service providers.” We employ service providers in order to provide service on our behalf, analyze data to improve our service or perform service-related activities. Consequently, these third-party service providers may have access to some of your personal data. However, this access is context-specific and is given on an as-needed basis. Service providers are only given access to data they need to perform their function. Moreover, service providers are contractually obligated to treat all data as confidential.

Remarketing

Kitchen Restock, uses behavioral remarketing services to advertise on third-party sites. Once you’ve visited our site, we may deliver advertisements to you when you are on these other platforms. We, and our service providers, use cookies to deliver and optimize these ads.

In order to render service, which includes providing physical products and services, we must use third-party services to process payments. When dealing with these payment processors, we do not store your credit card details. Payment information is provided by you and is sent directly to the third-party payment processor. These payment processors are bound by their own privacy policies, and these payment processors adhere to the standards set forth by PCI-DSS. This standard is managed and maintained by the PCI Security Standards Council. The PCI Security Standards Council is a joint effort of well-known brands such as American Express, Discover, MasterCard and Visa. The requirements set forth by PCI-DSS ensure the secure handling of payment information.

Our service may contain links to other websites that may not be operated by us. If you click one of these third-party links, you will be redirected to that site. We strongly advise you to  review the privacy policy of any site that you visit from our service.

We assume no responsibility for content offered by said sites as we have no control over the content they display. Nor do we have control over, or influence in, their privacy policies or practices.

We do not render services to anyone under the age of 18 (children). We do not knowingly collect information that could be used to identify anyone under the age of 18. If you are a parent or guardian of someone under the age 18, and you have reason to believe that a minor provided us with personal information, please contact us. If we, of our own accord, become aware that we have inadvertently obtained personal information about anyone under the age of 18, we take steps to remove that information from our servers.

From time to time, we may update this privacy policy. When we do so, we will notify you via the email address you provided at sign up. That said, you are encouraged to review this privacy policy from time to time. Changes to this privacy page go into effect as soon as they are posted to this page.

Have questions or concerns? You can reach us by emailing: [email protected]

You can also visit our contact page.

All Before Delivery

Call Before Delivery is a free service that instructs the carrier to alert you approximately 24 hours before your package will arrive. This way, you can schedule receipt of the package. A typical delivery window is 4 hours. This means that if your delivery appointment is set at 12pm, actual delivery may occur between 10pm and 2pm. What’s more, delivery windows can vary slightly by carrier. 

To render this service, the carrier will use the number you provided at checkout. For this reason, we ask that you double check your number at checkout.

Note that selecting this option may add 1 day to your order’s transit time.

Utilizing the Call Before Delivery functionality is required for residential deliveries. In addition, we recommend, but do not require, its use for businesses with irregular business hours. 

Call Before Delivery only applies to items in your order that were shipped via common carrier. 

In the event that the carrier misses your delivery appointment, they will reach out to reschedule. Note that if you miss the appointment, you will be responsible for any redelivery fees owed to the carrier. If you require a time-specific delivery such that the 4 hour delivery window must be shortened, additional fees will apply. 

If you do not select the Call Before Delivery option at checkout, and the carrier is consequently unable to deliver, they will charge a redelivery fee to reattempt delivery. If this happens, we will contact you via email regarding this fee and charge the credit card on file.

Canadian Shipments 

We can deliver to Canada. Note, however, that these orders may incur additional fees, duties and/or taxes. The carrier will bill you directly for these costs. Consequently, these fees will not be reflected on your receipt from us or in your shipping costs at checkout. 

If your order is shipped via common carrier into Canada, you will need to secure the services of a broker to import your items. We ask that you include the broker’s information at checkout. If you do not, we will contact you via the email we have on file. 

It is our goal to ship orders to Canada in one shipment, but this is not always possible. In the event that we cannot ship your order as one shipment, you will be responsible for any fees.

Taxes & Duties

The Kitchen Restock is based in the U.S. Therefore, taxes and duties must be assessed for any items shipping to other countries. Taxes and/or duties will depend on the type of item as well as established harmonized codes. Additionally, customs agents may levy additional taxes and/or duties. 

Note that our shipping calculator, which you can access when placing an order, will not reflect these fees as we have no way of estimating them.

Residential vs Commercial Addresses 

Commercial carriers will deliver most of our products to a residential address. However, if you operate a business out of your home, we require you to select “residential” at checkout. This is because commercial carriers will still consider your address residential, and selecting “residential” helps us to avoid potential issues.

Residential Customers

While we service mainly commercial operations, we strive to provide service to residential customers as well. As a residential customer, please consider the following. 

Commercial refrigeration and/or cooking equipment, such as is offered by The Kitchen Restock, may be different from what you are accustomed to using. Such equipment: 

• May void your homeowner’s insurance
• May not meet your aesthetic expectations
• May often produce more noise during operation than consumer-level equipment
• May consume much more power than comparable consumer-level equipment
• May generate much more heat than consumer-level equipment
• May require a ventilation hood system
• May not meet your ease-of-use expectations, or may require trained staff 

For these reasons, we ask that you carefully consider whether a commercial-grade solution is best for you. If you have any questions about a particular piece of equipment, please contact us.

We reserve the right to deny shipment for residential usage. If this occurs, we will notify you ASAP. 

Most of our products can be shipped to residential addresses via parcel carrier. However, these carriers charge more to ship to a residential address. This cost difference varies from region to region, but it will be reflected in your shipping charges.

Product Packaging

All packaging used during shipment is designed to keep the items safe during transit. Occasionally, an item may arrive with damaged packaging. Because the packaging is designed to absorb impacts, and thus protect the items themselves, we do not offer compensation for damaged packaging.

However, if the items are damaged, please contact us using the process outlined below.

In an effort to reduce our ecological impact, we may deliver packages created with recycled material. Consequently, some of these packages may contain descriptions unrelated to your order. This practice also allows us to save on shipping costs, and this savings is reflected in our lower prices. Always inspect your shipment when it arrives to confirm that it contains the correct items and do not rely on descriptions on the boxes themselves.

Common Carrier Issues: Missing, Damaged or Lost Items 

If an item is damaged or missing, you MUST do the following: 

• BEFORE signing the delivery receipt, note the damage or missing item ON the delivery receipt in the space provided
• Take your copy of the delivery receipt and put it in a safe place so that you can reference it later
• Put the damaged packaging materials in a safe place
• Take high-quality photos of the damaged items and/or damaged packing materials
• Contact us within 1 business day, but the sooner, the better

Though our warehouses take great care when prepping materials for shipping, damage may occur in transit. If an item is damaged during transit, we must seek recuperation from the carrier itself.

But if you sign the delivery receipt without noting the damages, you effectively absolve the carrier of fault, and we can no longer seek reimbursement on your behalf.

For this reason, it is extremely important to sign the delivery receipt only after you have noted damage on the receipt itself, in the space provided. 

On rare occasions, freight carriers may lose a shipment. If this happens, our highest priority is locating and delivering your shipment, and we will work with the carrier to do so. However, dock checks can take up to 5 business days. If your package is found as a result of a dock check, we will continue delivery as normal. If your package is deemed lost, we will work with you to reach a satisfactory resolution. 

For more information on dock checks or lost packages, see this video about Common Carrier Shipments.

Ground Deliveries: Missing, Damaged or Lost Items

Upon receiving your order, immediately inspect it for missing, lost or damaged items. If you find that any part of your items are damaged or missing, keep the items and packaging. Then, contact us within 5 business days. We will work with you to reach a satisfactory resolution. Note that we may request photos of damaged items or packaging.

On rare occasions, ground delivers can be lost. If this happens, our highest priority is finding your package so that the carrier can complete delivery. However, a trace with a ground carrier can take up to 3 business days. If your package is found in a trace, we will continue delivery. If your package is lost, we will work with you to reach a satisfactory resolution.

Refrigerated or Frozen Items

If your package contains perishable items, and an item from this shipment was lost, damaged or missing, you MUST contact us within 1 business day of your order’s original ETA. Note that we may request pictures of any damage. 

Also note that you are responsible for checking the internal temperature of any perishable items upon delivery to ensure they were delivered at acceptable temperatures, as set forth by the U.S. Department of Agriculture. If you have any concerns about the internal temperature of said items, contact us within 1 business day. Once you receive the shipment, you are responsible for storing the items at a food-safe temperature. 

In order to ensure that we can deliver perishable items within a specific window, we only ship them on select days. The day of the week your item ships depends on the shipping method you choose. 

Ground orders ship Monday through Wed on orders placed before 2:00pm.

Second Day orders ship Monday through Wed on orders placed before 2:00pm.

Next Day orders ship Monday through Thursday on orders placed before 2:00pm.

Note that any order placed on Wed or Thursday—depending on the delivery method you choose—after the 2:00pm cutoff, will be placed the following Monday.

Delivery Times

Our warehouses work hard to keep processing times to a minimum. Typically, this means processing and shipping orders within 1-2 business days. Most of our products ship from warehouses within the U.S. Some items, however, may be shipped directly from one of our manufacturers. In this case, delivery time will vary. 

Both common carrier and standard ground delivery times are estimates. They are not guarantees. 

Common carrier deliveries range from between 1 to 10 business days. Total delivery time varies depending on your proximity to the warehouse. 

Ground shipping typically takes anywhere from between 1 to 7 business days. If your delivery falls over a holiday, please add 1 business day to this estimate. 

This includes the following holidays: Memorial Day, New Years, Christmas, 4th of July, Thanksgiving and Labor Day. 

Note that individual shipping companies may observe additional holidays, which can impact delivery time. 

If you need your order as quickly as possible, you may select the Second Day or Next Day options at checkout. Note that availability of these options is dependent on your location. If you select one of these options, and if the items in your order are in stock at the time of order, we will prioritize your order. Your order will arrive by the end of the next business day, or the by the end of the second business day, depending on the delivery option you chose. 

Note that these options are not available for common carrier orders. Additionally, inclement weather may cause shipping delays. Consequently, such acts of nature are not covered by this guarantee. 

In order to receive either Second Day or Next Day delivery, you MUST get your order in before 2:00pm. Moreover, these orders are only available for delivery on business days, that is, Monday through Friday.

Some of our products ship directly from our manufacturers, and those facilities may have their own shipping cutoff times. 

Any Second Day and Next Day orders placed after 2:00pm will be processed the following business day.

Shipping Destinations 

We ship to The U.S. and Canada. However, we fulfill small shipments to a select group of countries. We can ship to the following countries via international air service:

U.S. Virgin Islands 

• Trinidad and Tobago

United Kingdom

Bahamas

• Bermuda

Canada 

• Dominican Republic

Mexico 

• Italy

Norway 

• Sweden 

• Netherlands 

• France 

• Puerto Rico

Germany

Guam 

• Austria 

• Hong Kong 

• Ireland 

• Jamaica 

• Japan 

• New Zealand 

• Singapore 

• Spain

South Africa

Note that we do not ship to P.O boxes or APO/FPO boxes. Nor do we ship to Viabox.

Please note that FedEx and UPS are direct competitors, and they will not accept packages from one another. Consequently, if you plan to ship to a carrier store location, you must ensure that the store will accept delivery.

If a shipping carrier determines, for whatever reason, that your shipping address is not accessible, they will deliver your package to the nearest shipping terminal. In some instances, they may return the package to our warehouse. If you were notified by the carrier that your address was inaccessible, please contact us.

Freight Forwarders

We can, on your behalf, ship to a U.S. based freight forwarder. However, you will be responsible for contacting them, and you are responsible for any fees this third-party service may charge. Any fees charged by a freight forwarder are separate from our own shipping fees. 

If you are using a U.S. based freight forwarder, note that our Shipping Policies apply when your item is delivered to our warehouse. Kitchen Restock cannot be held responsible for damage or lost items incurred while the items are in possession of a third-party entity. It is the responsibility of the freight forwarder to follow sensible shipping and return policies.

Note that we do not accept, nor can we load, customer containers.

Special Orders

In order to offer you a wide array of products, some items are not kept in stock in our warehouses. When you order one of these items, they will be shipped to you directly from the manufacturer. Alternatively, the item may be delivered to us by the manufacturer. Note that we cannot guarantee that we’ll be able to cancel special order items, and they may not be returnable.

Equipment Installation

We’ve compiled a useful installation checklist for your convenience. We ask that you consult this checklist before placing your order to confirm that your item is listed. Access the Installation Checklist here.

Liftgate 

A liftgate is a hydraulic device used to lift items to a tractor trailer or to lower items from a tractor trailer to the ground. If you do not have an elevated loading dock on your premises, you must select the appropriate liftgate option at checkout. For instance, the “Common Carrier w/ liftgate” option incorporates the liftgate fee.

If we must add a liftgate to the order after the order has shipped, an additional fee will apply. 

If we cannot complete delivery because you did not select the liftgate at checkout, a redelivery fee will apply in addition to a liftgate fee. 

If either occurs, we will contact you via email regarding these fees and will then charge the credit card on file. 

Some items may be too heavy for a liftgate. These items require a truck-level loading dock. If you’re unsure of what you need, please contact our Customer Solutions Team. 

Split Shipments

While we make every effort to consolidate shipments, it is not always possible to ship all of your items together. Therefore, we cannot guarantee that all items will be shipped together. If multiple deliveries are required, all shipping fees will be charged on the first shipment. If you need part of your order expedited, please place two separate orders, as we cannot split orders on request.  

Warehouse Pickups 

All orders placed through our service, The Kitchen Restock, will be delivered to the customer via a commercial carrier. We do not allow customers to pick up their orders from our warehouses or manufacturing partners for reasons pertaining to safety, logistics and insurance. 

Additionally, due to the high volume of orders we receive, we do not use customer shipping account numbers.